Refund policy

Due to the personal nature of our handmade skincare, we do not accept returns on opened or used products. 

We gladly accept returns or exchanges on unused, unopened items within 14 days of delivery. 

To be eligible for a return: 

• Item must be unused or unopened 
• In its original packaging 

Customer is responsible for return shipping costs

Once we receive and inspect the item, your refund will be issued to your original form of payment. 

Damaged or incorrect orders

Please inspect your order upon arrival 

If your item arrives:

• Damaged 
• Defective 
• Or you received the wrong product

Email us within 3 days of delivery at:

sageandtallow@yahoo.com

Include:

• Your order number 
• a photo of the product 

We will happily send a replacement or issue a refund. 

Non-Returnable Items 

• Opened or used products 
• Gift cards 
• Final sale items 

Sensitivity / Skin Reactions 

Every skin type is unique. Because our products are made with natural ingredients: 

We cannot offer refunds on opened products due to skin sensitivity or personal preference. 

If you ever have a concern, please reach out. We're here to help you find the right product for your skin. 

Processing Time:

Refunds are processed within 5-7 business days after your return is received. 

Your satisfaction means everything to this mama owned business. If something isn't right, please reach out so we can make it right.