Shipping policy
Shipping Policy
Processing Time
Each Sage and Tallow Co. product is handmade in small batches.
Please allow [2-5 bussiness days] for order processing before shipment.
You will receive a confirmation email with tracking once your order has shipped.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times (after shipment)
- Standard Shipping: 3-7 business days
We offer free shipping on US orders over $75.
Shipping for orders under $75 is calculated at checkout based on location.
Delivery times are estimates and may vary due to carrier delays.
Local Pickup
Local pickup in Carlsbad, NM is available at checkout. You will receive an email when your order is ready for pickup.
Local pick-up orders must be picked up within 14 days of receiving notification that the order is ready. If you are unable to pick up your order within this timeframe, please contact us to make alternate arrangements.
Orders that remain unclaimed for more than 30 days without communication from the customer will be considered abandoned. Abandoned orders may be restocked and are not eligible for a refund, store credit or replacement.
Sage & Tallow Co. will make reasonable attempts to contact customers regarding unclaimed orders. However, it is the customers responsibility to arrange pickup within the stated timeframe.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. Sage and Tallow Co. is not responsible for your orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Once a package is marked as delivered, we are not responsible for lost or stolen packages.
If your package is missing, please contact the shipping carrier to file a claim.
Damaged Orders
If your order arrives damaged, please email us within 3 days of delivery at
sageandtallow@yahoo.com
with your order number and a photo of the damage so we can make it right.
Handmade with care in New Mexico